Goldfish Auction Tutorial
This tutorial will guide you through the goldfish auction process from registering on the site, all the way through tracking delivery of your Dandy Oranda Goldfish.
Step 1: Register on the Site
Before you can bid on one of our auctions you will need to register on the site. Once the registration form is completed, a confirmation letter is sent to your email address containing a link that must be clicked on in order to finalize your registration. If you have any problems registering on the site you can contact us using our “Contact Us” form.
Step 2: Bidding on the Goldfish you want
We currently host auctions every week, Friday-Sunday, starting and ending at 8:00 PM EST. We create announcements via the website or through our DandyGram newsletter. You can view live auctions through the auctions link here (Figure 2.1).
Goldfish Watch Lists
You can now mark multiple goldfish that you are interested in on your own watch list. There is a link on all of our auction views that allow you to add a fish to your watch list (Figure 2.2). Once you have marked goldfish into your watch list you can view only those marked fish under the “Watch List” link at the top of the site (Figure 2.3).
Bidding on Goldfish
As seen in Figure 2.2, you can bid on an goldfish by entering the desired bid amount and selecting “Place Bid” or using the “Buy Now!” feature (if available). Our auctions use the “Max Bidding” feature, which means that your bid amount is only increased when another bidder raises their bid. For example, on an auction starting at $50, you could place a bid of $100 and the bid would only be increased to $55 if no other bids were placed (bids are increased in $5 increments). Should another bidder place a bid of $65 then your corresponding bid would be raised to $70.
Last Minute Bidding Time Extension
A new feature to the site is the last minute bid time extension. This feature automatically extends the ending time of a goldfish auction when a bid is placed very close to the end of the auction. This allows all users a last chance to win the auction should their bid be surpassed at the last second.
Step 3: Won Auction Goldfish Check
My Account Page
Once an auction has ended you can view the goldfish you won under the “My Account” link at the top of the website (Figure 3.1). From the my account page you can view all the various items you have bid on. Select the option under “Won Items” or “Outstanding Payments” to begin the checkout process (Figure 3.2). Select “Checkout and Pay” next to the item you won to confirm the shipping address and select a date when you want your fish shipped (Figure 3.3).
Once you arrive at the check out page you will be required to confirm your identity with your login credentials (Firgure 3.4).
Step 4: Confirm Shipping Detail and Select Shipment Date
The final step of the checkout process is to confirm your shipping address information and select a shipment date. All of our Goldfish are shipped via FedEx Priority Overnight Delivery so it is important to select a date when you will be available to accept delivery of your fish. See our Shipping Info page for more information regarding available shipping dates. Figure 4.1 shows the checkout confirmation page with the box to select the deliver date.
Once you have updated your shipping details you can select “Confirm Shipping details, ready to get my fish now!”. At that point, your shipment will be scheduled and we will contact you for payment arrangements. Payments are taken securely over the phone, and any questions can be answered at that time.
Holding your Goldfish Order
We understand the high demand for some of these fish, along with the uncertainties of the auction format. Many times customers will win only one, or some, of the fish they were bidding on. To help optimize shipping costs, we offer customers the option to hold their order for up to two weeks. This will allow them the opportunity to win more goldfish through our auctions and to benefit from combined shipping savings. If you would like to place your order on hold, then simply select click the link to place your Fancy Goldfish order on hold (Figure 4.3).
If you place your order on hold, you can confirm the shipping details and decide to complete your order at any time. Simply return to the check / pay page and confirm the shipment date (Figure 4.4).
Step 5: Track Delivery of Your Fancy Goldfish
Once shipment arrangements are confirmed and the goldfish is shipped, your can track delivery and shipment status under the checkout / order status page (Figure 5.1).